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Zoom Drain of Rochester Zoom Drain of Rochester
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Customer Reviews

    I’m extremely satisfied with the work and would highly recommend Zoom Drain, especially if you find yourself dealing with a plumbing emergency!
    "I called Zoom Drain late yesterday afternoon about a potential septic tank blockage, and they were able to send a technician out within a few hours. Phillip was extremely professional, knowledgeable, and patient. Our house threw quite a few curveballs at him, but he continually pivoted and problem-solved until he found a viable solution. He was able to locate the blockage and successfully clear it. He also took the time to explain why it may have happened and recommended preventative maintenance options to help avoid this happening again. I’m extremely satisfied with the work and would highly recommend Zoom Drain, especially if you find yourself dealing with a plumbing emergency!"
    - Andrew Gauvin
    - Andrew Gauvin
    Paul was polite, informative, and very helpful.
    "Paul was polite, informative, and very helpful in all in g decisions."
    - Victoria Palumbos
    - Victoria Palumbos
    I couldn’t have asked for a better company or a better team to solve the messy problem the same day.
    "5 stars all the way!! Excellent customer service by Mary!! Excellent sewer main problem solvers goes to Phillip and his helper! Phillip explained each step of the process and provided an upfront quote that was honored. I couldn’t have asked for a better company or a better team to solve the messy problem the same day. Thank you Zoom Drain, Mary, Phillip, and Mr. Helper."
    - Michael Oas
    - Michael Oas
    Excellent customer service and the job done right the first time!
    "Excellent customer service and the job done right the first time!! Thank you."
    - Gina Griffo
    - Gina Griffo
    They were very professional and efficient.
    "Paul and his assistant did a great job of locating the drain blockage and then fixing the problem. They were very professional and efficient. I would definitely use Zoom Drain again."
    - Paul Rogers
    - Paul Rogers
    He explained the pricing before beginning and noted that the pricing doesn't stack.
    "I had an underground gutter backup and contacted Zoom Drain to check it out. Paul was professionally dressed and professional in action as well. He explained the pricing before beginning, and noted that the pricing doesn't "stack"—if you got the video that informed that drain cleaning was required, you don't pay for both, you pay just for the drain cleaning, which was nice. After parking on the street and analyzing the problem, he ASKED if he could park in the driveway, which may seem small, but it was appreciated. He showed me the big chunk of roots he took out of the drain that was located in the trap in my yard. The pricing seemed fair as well. He then explained options for the trap (removal/possibility of a clean-out/regular maintenance) but was in no way pushy. I only checked out Zoom Drain because of the good reviews—here's another one!"
    - Patrick Lynch
    - Patrick Lynch
    This kid figured out something I’ve had going on for years at a rental property that no one else could!
    "Andrew was pretty good! This kid figured out something I’ve had going on for years at a rental property that no one else could! He even pushed back when I was ready to give up, and he ended up being right! Thank you."
    - Enzo Sacchetti
    - Enzo Sacchetti
    Andrew was our technician who was knowledgeable and experienced.
    "Very pleased with Zoom Drain service. Andrew was our technician who was knowledgeable and experienced. He went right to work to clear up our main line clog. He followed up with a line camera that allowed assessment of our drain pipe condition. I'll use Zoom again and highly recommend."
    - Rob Gregg
    - Rob Gregg
    Phil came out to our house for an emergency sewer backup in our basement. Extremely thorough and knowledgeable.
    "Absolutely fantastic! Phil came out to our house for an emergency sewer backup in our basement. Extremely thorough and knowledgeable. He explained what was going every step of the way. Found the problem 115 feet from my basement cleanout out under the street. I highly recommend Zoom! Thank you! Ask for Phil!"
    - S
    - S
    Josh was very knowledgeable about our sewer drain issue.
    "Josh was very knowledgeable about our sewer drain issue. Answered any of our questions."
    - Holly Tucker
    - Holly Tucker
    The entire experience was seamless from start to finish.
    "Our church recently worked with Zoom Drain to address a plugged downspout. The entire experience was seamless from start to finish. Scheduling the appointment, receiving updates, and the follow-up communication were all handled with care and efficiency. Josh provided clear explanations of the issue, used his best efforts to clear the line, and offered professional guidance along with an estimate for future work, should we choose to move forward. Excellent service!"
    - Sue Gerber
    - Sue Gerber
    They came out quickly and addressed the issues.
    "I called Zoom Drain after buying a home and having a few plumbing issues. They came out quickly and addressed the issues. Would highly recommend and will keep them on speed dial for future plumbing needs."
    - Amanda Mastrella
    - Amanda Mastrella
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