"After a stressful sewer issue, Zoom Drain came through and got the job done. Brandon was the technician, and he did an excellent job listening to my concerns, explaining what he saw, and getting straight to work.
He was able to correct a previous plumber’s unsuccessful attempt to clear my main sewer line. Brandon hydro jetted it, removed the blockage, and confirmed the line was flowing via scope.
I realize my expectations for hydro jetting could be unrealistic. I expected most of the calcified crud stuck to the inside of the pipe to be removed, but it seems like that isn’t how it works for all cases. While I initially expected all of the branch lines to be hydro jetted for the price, Brandon ran a water test to ensure a good flow from our kitchen side and explained that it was clear and didn’t need additional work. I would have gotten more peace of mind having that side jetted regardless.
I also want to recognize Zeke, who was outstanding throughout the process. He was professional, knowledgeable, and clearly takes pride in running a business that puts qualified techs in the field. After dealing with another company’s mistakes, Zoom Drain was a saving grace."
- Chris Kosicki
